feedback & complaints

Our commitment to you:

At Windsor Park Baptist Church we value our relationship with you as a member of our faith community, a visitor to a service, event or community initiative, or as a parent of a young person in our children’s or youth programmes. It is our hope that your interactions with our staff, volunteers or others in our church are always respectful, encouraging and appropriate. If you are not happy with any aspect of the services we provide, we would like to hear from you.

 

We will:

circlerightarrow  Treat you with respect, in a fair and courteous manner at all times.

circlerightarrow Be clear and timely in our communications to you.

circlerightarrow  Always comply with relevant NZ law.

What happens next?

Once you’ve told us about your concern, we will acknowledge your contact within 5 working days. We will investigate it and discuss a resolution with you. If we can’t resolve it straight away, or if the issue is of a very complex nature, we will give you an idea of how long it will take us to investigate. We’ll also let you know who will be managing it for you and commit to regularly communicate with you until the matter is resolved or an outcome is reached. You may also wish to seek independent advice or assistance from:

 
circlerightarrow  Your personal lawyer.
circlerightarrow  The Citizens Advice Bureau.
circlerightarrow  Your Community Law Centre.
circlerightarrow  The Office of the Privacy Commissioner (for privacy issues).

 


To view Windsor Park's Bullying and Harassment Policy, please click here.


To provide us with feedback please email feedback@windsorpark.org.nz, or to make a complaint, please email complaints@windsorpark.org.nz. Feedback and complaints will be treated confidentially (unless mutually agreed otherwise).

If you are unsatisfied with our response, then please contact the Baptist Union of New Zealand National Support Centre who are also available to help, support, and draw in external expertise when needed. Click here to see our national complaints process and to make contact with our regional and/or national leadership.


For all media enquiries, please contact our Senior Pastor here: grant.harris@windsorpark.org.nz.


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